About this job
- WOOLLOONGABBA - Brisbane Catholic Education Office
- Technology Leading edge meets Education
- Commencing from $75,706 - $85,552 + Super
- Full time | Continuing | Commencing May 2024
About the role:
Brisbane Catholic Education is looking for an experienced Service Desk Officer to join our Information Technology Services team. We are looking for someone who can provide efficient and friendly technical support to end-users, assist with troubleshooting issues, and ensuring timely resolution of IT-related concerns. Are you a person that loves helping people with technical issues and thrives on providing great customer service where you'll have the opportunity to work alongside talented individuals who share your passion for technology and customer service excellence.
Your key responsibilities include:
- Deliver high quality service desk services in a client focused manner.
- Identify trends and suggest improvements.
- End-user technology support such as Windows, macOS, iOS and AV equipment.
- Creation of process documentation, technical documentation, and forms as required.
To be successful in this role you will have:
- Strong customer service and communication skills
- Loves helping people with technical issues and thrives on providing great customer service.
- IT or related degree qualifications and /or industry qualifications relating to a complex ICT environment preferred.
- Experience working in a similar Service Desk role within a large organisation.
- Experience using an ITSM tool to log incidents and requests - ServiceNow experience highly regarded.
- Experience performing basic user and group administration tasks in an AD, Office 365, Exchange.
- Experience in the installation, maintenance and support of personal computer operating systems.
All BCE employees will be:
- eligible to work in Australia
- Hold or be eligible to hold a Positive Notice Blue card work working with children.
- Have a commitment to Safeguarding
- Provide proof of identity at the interview as part of the pre employment screening process
For more detail, please refer to the attached Role Description.
About the organisation
Brisbane Catholic Education is the second largest non-Government employer in Queensland and proudly hold the title of the largest diocese in the state. With over 146 schools under our umbrella, we are dedicated to providing exceptional education to students across the region.
Belonging to something bigger allows to play a key role in building better communities for a future we will all proud to be part of.
BCE benefits: Stronger connections today | Inspired people tomorrow. Benefits & Rewards
Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this role.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Should you require specific adjustments to the recruitment process to participate equitably, we encourage you to contact us at the time of application.
Apply now to be considered for this exciting opportunity. Applications will be reviewed as they are received and appointment of a successful candidate may occur prior closing date
Contact Person: Carlie Riches
Contact Telephone Number: 07 3033 7633
Contact Email: criches@bne.catholic.edu.au
Closing Date: 06-May-2024